Terms of Service

1. Overview & Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "Tenant", "you") and BBA Consulting Services, LLC ("Company", "Oreo", "we", "us"), a Texas limited liability company having its principal office at 172 Tender Valley Cove, Driftwood, TX 78619, USA. By accessing, signing up for, or using the Oreo Kennel Management platform, website (getoreo.com), or software application (app.getoreo.com) (collectively, the "Service"), you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Description of the Service

Oreo provides a cloud-based software-as-a-service (SaaS) application designed for independent pet boarders, dog daycares, kennels, and catteries. Features include guest profile management, booking coordination, vaccination verification vaults, capacity planning, automated invoicing, customer communications, and AI-assisted operational briefings.

3. Subscription, Pricing, and Merchant of Record

3.1 Merchant of Record: Our order and subscription process is conducted by our online reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle", Judd House, 18-29 Mora Street, London EC1V 8BT, UK). Paddle is the Merchant of Record for all customer orders, billing, tax collection, and customer payment inquiries.

3.2 Subscription Plans: Access to the Service is provided on a recurring subscription basis (Monthly or Annual) based on our published rate card. Each tier (Starter, Growth, Plus, Pro, Unlimited) includes specific active pet capacity limits and surge allowances.

3.3 Free Trial: New accounts receive a 14-day free trial. Unless canceled prior to the trial expiration, your chosen payment method will be charged the recurring subscription fee.

3.4 Taxes & GST (India): Prices are quoted exclusive of statutory taxes. Paddle collects and remits applicable value-added taxes and Goods & Services Tax (GST in India under OIDAR registration). Indian B2B buyers entering a verified GSTIN at checkout receive zero-rated export invoices under the Reverse Charge Mechanism (RCM).

4. Tenant Account Responsibilities & Compliance

4.1 Data Fiduciary Role: You are the Data Fiduciary regarding the personal information of pet parents and pets stored in your Oreo account. You represent and warrant that you have obtained lawful consent from pet parents to collect, store, and process their contact details, pet medical records, and identification documents in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable local laws.

4.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us at oreo@bbaconsult.com of any unauthorized account access.

5. Intellectual Property & License

Oreo and BBA Consulting Services, LLC retain all rights, title, and interest in and to the Service, including software, algorithms, designs, trademarks, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your paid subscription period strictly for your internal business operations.

6. Cancellation, Pausing & Refunds

6.1 Cancellation: You may cancel your subscription at any time via the in-app billing portal. Upon cancellation, your access remains active until the end of your current paid billing period.

6.2 Refunds: Our refund policy is governed by our published Refund Policy. For initial purchases, refund requests submitted within 14 days of subscription commencement are eligible for a full refund through Paddle.

6.3 Seasonal Pause: Kennels experiencing seasonal offseason may pause subscriptions for up to 3 consecutive months with data retention at nominal archival maintenance rates.

7. Disclaimer of Warranties & Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BBA CONSULTING SERVICES, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL BBA CONSULTING SERVICES, LLC OR PADDLE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, LOSS OF DATA, OR LOSS OF BUSINESS PROFITS. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without giving effect to conflict of law principles. Any legal dispute arising under these Terms shall be subject to the exclusive jurisdiction of state or federal courts located in Hays County or Travis County, Texas.

9. Contact Information

If you have any questions regarding these Terms, please contact us at: